Intelligent Document Processing Solution
An AI-powered document processing system that extracts, classifies, and processes information from various document types, reducing manual data entry by 90% and improving accuracy.
Client
Insurance Provider
Timeline
7 months
Team
9 specialists (3 AI engineers, 2 back-end developers, 1 front-end developer, 1 QA specialist, 1 business analyst, 1 project manager)
Project Overview
A large insurance provider was drowning in paperwork, with thousands of claims, policy applications, and supporting documents requiring manual processing each day. This was causing significant delays in claims processing and policy issuance.
The Challenge
Our client faced several significant challenges that needed to be addressed:
- Process over 5,000 documents daily with varying formats and quality
- Extract structured data from unstructured documents with high accuracy
- Integrate with existing claims management and policy administration systems
- Ensure compliance with insurance regulations and data privacy laws
- Reduce processing time from days to hours
Our Solution
We developed a comprehensive solution tailored to the client's specific needs:
- Developed a custom document processing platform using computer vision and OCR technologies
- Implemented advanced NLP models to understand document context and extract relevant information
- Created a classification system that automatically routes documents to appropriate departments
- Built validation rules to flag potential errors or missing information for human review
- Designed a secure API layer for integration with existing enterprise systems
Technologies Used
The Results
Our solution delivered significant measurable results for the client:
- Reduced document processing time by 95%, from 3 days to 3.5 hours on average
- Decreased manual data entry requirements by 90%
- Improved data accuracy from 92% to 99.5%
- Accelerated claims processing, resulting in 28% higher customer satisfaction
- Enabled staff to focus on complex cases and customer service instead of data entry
"The intelligent document processing solution has revolutionized our operations. What used to take days now takes hours, and our staff is happier focusing on helping customers rather than typing data into systems. The accuracy improvements alone justified the investment."
Robert Thompson
Chief Operations Officer
Insurance Provider
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